Returns & Exchanges

At American Express Electronics, we want you to be completely satisfied with your high-performance gear. If you are not happy with your purchase, you may return eligible electronics in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the specific order to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Securely place the item in its original box with all included cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship with Pre-paid Label

  Affix the provided pre-paid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed back to your original payment method within 5-7 business days.